The Ministry of Education’s 2025 BECE School Choice Review CahtBox was not working at the time of filing this report. The MoE has announced that the 2025 BECE School Placements will be released on Wednesday, 17th September 2025. Ahead of this, the CSSPS portal is open for students and parents to review and confirm their school choices. This crucial review period, which began on 27th August, is set to end on 7th September.
This is a critical time to ensure all details are correct to avoid placement issues. However, many parents and candidates have reported a significant challenge: the ChatsBox support feature on the CSSPS platform appears to be unresponsive. This is frustrating parents and the Ministry of Education needs to check and get it fixed as soon as possible. This guide offers solutions for parents facing this issue and outlines what can be done to resolve it.
The Current Issue: BECE School Choice Review Not Working (Unresponsive Live Support)
Many users are finding that when they send a message through the official CSSPS ChatBox for assistance, they receive no response. With the 7th September deadline fast approaching, this lack of communication can cause significant stress and anxiety for families trying to resolve legitimate concerns about their school selections.
What Parents and Candidates Can Do Now
If you are facing issues and cannot get through via live support, do not panic. Here are immediate, practical steps you can take:
- Contact Your Junior High School: Your child’s BECE coordinator or head teacher is your most valuable resource. They are experienced with the placement process and often have direct channels to resolve common problems. Visit them immediately with your child’s index number and details of the issue. They should be able to assist you and report your issue easily.
- Document Everything: Take screenshots of the issue on the portal. If you try to use the live chat, screenshot your unanswered message with the date and time visible. This creates a record of your attempt to resolve the issue before the deadline.
- Review, Review, Review: Before seeking external help, sit with your child and carefully review the selected schools, programs, and their personal details on the portal one more time. Sometimes, an apparent error can be a simple mistake that you can identify and correct yourself.
READ: 2025 CSSPS Portal Errors: Parents Lament Over Data Issues and School Choice Changes
A Call for Action: Resolving the Support Gap
To ensure a smooth process for thousands of anxious parents and candidates, we urge the Ministry of Education and the CSSPS Secretariat to take the following steps before the 7th September deadline:
- Address the ChatBox Support Failure: The technical issue with the live chat must be fixed urgently. If it’s a staffing issue, the system should be adequately manned during this peak period to provide the real-time help it was designed for.
- Provide Alternative Support Channels: The Ministry should immediately publicize alternative, reliable contact methods. This could include dedicated phone numbers, a monitored WhatsApp line, or a specific email address for placement issues.
- Issue a Public Announcement: The Ministry of Education acknowledging the problem publicly would reassure parents that their concerns are heard. A statement guiding them to the most effective alternative support channels would significantly reduce public frustration.
- Consider a Deadline Extension: If these technical issues persist and prevent a significant number of candidates from making necessary corrections, the Ministry should consider a brief extension of the review deadline to ensure fairness for all.
By taking these proactive steps, we can ensure every candidate has a fair opportunity to secure their placement, leading to a smoother and less stressful experience when the results are released on 17th September.
Why is it that when someone gets placed in a school, the headmasters in the various schools accept money from protocol seekers to take the slots of those who deserve it
We are unable to answer your questions becuase, we do not know anyone who might have committed that. Note that placement is free. If you decide to pass through the back door, you may be charged unapproved fees. We do not recommend any of such sctions for you or anyone.
We are unable to answer your questions because, we do not know anyone who might have committed that. Note that placement is free. If you decide to pass through the back door, you may be charged unapproved fees. We do not recommend any of such actions for you or anyone.
Please the course of one of my schools have been changed and I’ve already confirmed it is there anyway I can change it
No, there is no way until MoE finds the need to do those changes.