The Ministry of Education (MoE) has started updating the 2025 school placement portal ahead of the release of the match anticipated placements for 2025 BECE graduates. Check by the BECEPrep Educational Research Team revealed that the (MoE) has for the first time updated the portal with two Help Line Contacts.
During the 2025 school placement, parents, students and other stakeholders who have issues with their placements will use the helplines provided to contact the Free SHS secretariat for help.
What are the 2025 BECE School Placement Portal Helplines introduced by MoE?
In all, two helplines have been introduced. The are 054 154 8223/020 733 7515
What to do before contacting the CSSPS Support Centre Through the helpline
Parents and students who have issues with the released 2025 school placements will have to plan carefully what to say and how to say it before contacting the help centre. This will help them explain their challenge or issue well and get the desired results.
Before calling the 2025 BECE school placement helplines, ensure that you have the students name and index number well written.
Write down the issue clearly so that you can relay it to the help centre officer who will pick your call.
When you call, do not be angry since that will prevent you from clearly explaining the issue.
If it is about changing the school for valid reasons, have in mind at least three schools you may want to be considered for. Parents and students who call for this must know that, they will only be considered, if they truly merit the options, if there are still vacancies among others. The chances of not being placed in any of such schools you prefer is also high.
Keep trying if you are not successful with your call.
When will the 2025 School Placement Portal Go live?
The CSSPS portal will go live on 17th September 2025. From that date, all students who passed the BECE will be placed in one of the five schools they selected to be considered for. Students who pass the examination but are not placed automatically are expected to be given a second window of opportunity through the self placement module. This module will only be accessible to students if the MoE activates it as part of the portal.
Students who are automatically placed cannot make any changes on the portal unless they have genuine concerns.
What are some of the issues you can address using the School Placement Help Line
- When a student is placed in a school he or she did not choose
- If the student’s programme or accommodation type has been changed.
- If student who is not physically challenged has been posted in a school that admits only physically challenged students and vise versa.
- If the corrects sent to the CSSPS portal managers through the chat box were not resolved.
Issues you can not use the School Placement Help Line to correct
- In a situation where you do not like the school you have been placed in without any valid reasons.
- Your friend has been placed in a school so you want to be placed there.
- You want to change your school accommodation to boarding.
- The school is too close to your house.
- I choose a school but I do not want it complaints.
READ: How Do I Use the 2025 BECE Self-Placement Module?
Parents and candidates are encouraged to use the helplines for the intended purpose and follow the how to use it tips above to increase their chances of getting issues they report resolved when the 2025 placements are released.
